A couple of years ago I picked up Garmin GPS for use on my motorcycle. After a while, It developed a problem. I’ve been living with it simply because I didn’t want to deal with warranty replacement hassle, it wasn’t too bad after all. Lately it’s gotten worse, but by now it was well out of 1 year warranty. On the verge of upcoming trip to Baja I decided to get it fixed, warranty or not. So last week I called Garmin customer service. Normally warranty calls are forwarded to third world countries and you have to deal with non English speaking customer service people after 30 minutes of going through automated phone systems.

Garmin experience was completely the opposite. To my shock someone picked up the phone right away, after a couple of short troubleshooting questions I was issued RMA number. I overnighted it to their facility in Kansas last Wed, pretty much ready that it will not come back in time. Today I followed up with the customer service, turns out the GPS is already on the way back to me, I was even provided with the tracking number. This is outstanding.  Big thumbs up to Garmin.

This entry was posted on Tuesday, October 7th, 2008 at 1:13 pm and is filed under Motorcycles, Street, Offroad, Riding, Gear, Life, Learning. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.